Shipping policy

 

Processing & Handling Time

All orders are processed within 1-3 business days (excluding weekends and bank holidays) after payment is received.

Custom or made-to-order pieces may take additional time, and estimated delivery will be provided at checkout.

 

Shipping Options & Estimated Delivery Times

 

UK Shipping

Standard Delivery (Royal Mail tracked) FREE (2-5 business days)

Express Delivery (Next-Day Courier)  (1 business day) rate at checkout 

 

International Shipping

Standard International (Royal Mail/Tracked Courier)  (5-10 business days)

Express International (DHL/UPS/FedEx/other)  (2-5 business days

Customers are responsible for any applicable customs duties or taxes.

Prices all available at checkout

 

Order Tracking

You will receive an email with tracking information once your order has been dispatched.

 

Lost, Stolen, or Delayed Shipments

V Diamonds is not responsible for lost or stolen packages once marked as delivered.

If your package is delayed or lost in transit, please contact the courier first. If further assistance is needed, email us at victoria@vdiamonds.co.uk

 

Signature Requirement

Orders over £50.00 may require a signature upon delivery for security purposes.

 

Returns & Exchanges

For details on returns and exchanges, please see our Return Policy.

For shipping-related inquiries, contact us at victoiria@vdiamonds.co.uk